Shipping policy
Effective Date: August 31, 2026
Welcome to Purushotam.com. We are committed to providing a smooth, reliable, and convenient shopping experience for all our customers. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.
By placing an order with Purushotam.com, you acknowledge and agree to the shipping terms described below.
1. About Purushotam.com
Purushotam.com is an online electronics store offering a range of useful electronic products and accessories to customers across India. Our goal is to make quality products accessible while providing dependable order processing and delivery services.
Business Name: Purushotam.com
Category: Electronics
Email: purushottam24support@gmail.com
Phone: 9635954339
Address: Dhoramanna, Deulti, Bagnan, Howrah, West Bengal – 711303
GST No.: 19BJTPM0740E1Z2
2. Shipping Coverage
We currently provide shipping services across most locations in India.
Orders may be delivered to residential addresses, business addresses, and other serviceable locations supported by our courier partners. Delivery availability depends on the serviceability of the PIN code provided during checkout.
Some remote, rural, restricted, or difficult-to-reach locations may have limited courier availability. If your location is not serviceable, we may contact you to discuss an alternative delivery arrangement or cancellation of the order.
3. Order Processing Time
Once you successfully place an order, our team will begin processing it.
Orders are generally processed within 1–3 business days after confirmation of the order and payment, where applicable.
Order processing may include:
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Order verification
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Payment confirmation
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Product quality checking
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Product packaging
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Shipping label preparation
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Handover to the courier partner
Orders placed on weekends or public holidays may be processed on the next available business day.
In certain circumstances, processing may take longer due to high order volumes, product availability, technical issues, public holidays, weather conditions, or other unforeseen circumstances.
4. Estimated Delivery Time
After your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on your location and courier serviceability.
Therefore, the overall estimated delivery period may generally be around 4–10 business days from successful order confirmation.
Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on:
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Your delivery PIN code
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Courier partner availability
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Distance from our dispatch location
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Weather conditions
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Transportation delays
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Local restrictions
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Festivals and public holidays
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High-demand periods
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Incorrect or incomplete address information
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Other circumstances beyond our reasonable control
We request customers to consider these factors before placing an order.
5. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.
The applicable shipping fee may depend on factors such as:
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Delivery location
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Product weight
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Product dimensions
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Courier service
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Order value
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Promotional offers
From time to time, Purushotam.com may provide free shipping or promotional shipping offers on selected products or orders.
Any applicable shipping offer will be communicated on the website or displayed during checkout.
6. Order Confirmation
After placing an order, customers may receive an order confirmation through the contact information provided during checkout.
Customers are responsible for providing accurate information, including:
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Full name
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Complete delivery address
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PIN code
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Mobile number
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Email address, where applicable
Please carefully review your information before submitting the order.
If incorrect information is provided, delivery may be delayed, unsuccessful, or returned to the sender.
7. Order Dispatch and Tracking
Once your order has been packed and handed over to the courier partner, the order status may be updated to reflect shipment or dispatch.
Where tracking information is available, customers may receive a tracking number or tracking details through the contact information provided with the order.
Tracking information may take some time to become active after the courier receives the package.
Customers can use the available tracking information to monitor the progress of their shipment.
8. Delayed Shipments
Although we make reasonable efforts to dispatch and deliver orders within the estimated timeframe, delays may occasionally occur.
Possible causes include:
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Courier operational issues
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Heavy traffic
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Severe weather
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Natural disasters
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Public holidays
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Festivals
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Transportation disruptions
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Address verification problems
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High shipment volumes
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Local delivery restrictions
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Unexpected logistical circumstances
If your shipment appears to be delayed, please allow reasonable additional time for delivery.
You may also contact our support team for assistance.
Customer Support:
Email: purushottam24support@gmail.com
Phone: 9635954339
9. Incorrect or Incomplete Address
Customers are responsible for entering a complete and accurate shipping address during checkout.
Please ensure that the following information is correct:
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House/Flat number
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Building or locality name
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Street/Road name
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Village/Town/City
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District
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State
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PIN code
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Contact mobile number
Purushotam.com will not be responsible for delivery delays, failed delivery attempts, or additional charges resulting from incorrect or incomplete address information supplied by the customer.
If an order is returned to us because the address is incorrect or the customer is unavailable after repeated delivery attempts, additional shipping charges may apply if the customer requests re-shipment.
10. Failed Delivery Attempts
Courier partners may make multiple delivery attempts depending on their operational policies.
A delivery may fail if:
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The customer is unavailable
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The delivery address cannot be located
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The customer refuses to accept the parcel
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The mobile number is unreachable
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The address is incomplete
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The customer does not respond to courier calls
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The delivery location is outside the courier's service area
If the package is returned to us after unsuccessful delivery attempts, customers should contact our support team to discuss the available options.
11. Cash on Delivery Orders
For eligible products and locations, Cash on Delivery (COD) may be available.
COD availability depends on courier serviceability and may not be offered for every product, PIN code, or order.
Customers placing COD orders are expected to remain available at the provided delivery address and accept the shipment when it arrives.
If a customer repeatedly refuses or fails to accept COD shipments, Purushotam.com may restrict COD availability for future orders from that customer.
12. Damaged Package at Delivery
We take reasonable care to pack electronic products securely before dispatch. However, packages may occasionally experience damage during transportation.
Customers are advised to inspect the external condition of the package at the time of delivery.
If the package appears visibly damaged, opened, tampered with, or severely crushed, please take photographs or video of the package before opening it, where reasonably possible.
For any shipping-related damage concern, contact us as soon as possible with:
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Order number
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Customer name
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Contact number
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Photographs/videos of the package
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Photographs/videos of the product and packaging
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Description of the issue
This information may be required to evaluate the claim and coordinate with the courier partner.
13. Product Missing from Shipment
If you believe that an item or component is missing from your order, please contact our customer support team promptly.
To help us investigate the issue, we may request:
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Order number
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Unboxing video, if available
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Photographs of the package
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Photographs of the shipping label
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Photographs of the product received
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Details of the missing item
Claims may be subject to verification.
14. Delivery to Remote Locations
Some locations may require additional delivery time because of their distance, transportation availability, or courier service limitations.
If your PIN code is serviceable but classified as a remote or extended delivery area by the courier partner, delivery may take longer than the standard estimated timeframe.
We appreciate your patience in such circumstances.
15. Multiple Products in One Order
If an order contains multiple products, we may ship the products together or separately depending on product availability, warehouse/dispatch arrangements, packaging requirements, or logistics.
If items are shipped separately, customers may receive different tracking information and delivery dates.
There may be circumstances where one product arrives before another.
16. Order Cancellation Before Dispatch
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests may be considered only if the order has not already been processed, packed, or dispatched.
Once an order has been dispatched, cancellation may no longer be possible through our standard order-processing system.
Customers should contact our support team immediately if they wish to request cancellation.
17. Undelivered or Returned Shipments
In certain circumstances, a shipment may be returned to our facility by the courier partner.
This may happen due to:
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Incorrect address
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Incomplete address
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Customer unavailable
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Customer refusal
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Multiple failed delivery attempts
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PIN code serviceability issues
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Courier restrictions
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Other delivery-related circumstances
Once a shipment is returned, customers should contact us to discuss whether re-shipment or another available solution can be arranged.
Additional shipping charges may apply for re-shipping where the failed delivery was caused by incorrect information or customer-related circumstances.
18. Force Majeure and Unavoidable Delays
Purushotam.com cannot be held responsible for delays caused by circumstances beyond our reasonable control.
These may include natural disasters, floods, cyclones, earthquakes, fires, strikes, transportation disruptions, government restrictions, pandemics, courier network disruptions, severe weather, or other unforeseen events.
In such cases, we will make reasonable efforts to process and deliver your order as soon as practical.
19. Customer Responsibility
Customers are responsible for:
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Providing accurate delivery information.
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Providing a reachable mobile number.
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Ensuring someone is available to receive the shipment when required.
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Checking order details before completing checkout.
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Monitoring available tracking information.
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Cooperating with courier personnel when necessary.
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Reporting shipping issues promptly.
Providing accurate information helps us minimize unnecessary delivery delays.
20. Shipping Policy Changes
Purushotam.com reserves the right to update, modify, or change this Shipping Policy at any time without prior notice.
Changes may be made due to changes in courier services, business operations, shipping costs, legal requirements, or other operational considerations.
The updated policy will be published on this page with the revised effective date.
Customers are encouraged to review this policy periodically.
21. Contact Us
If you have questions regarding shipping, delivery, tracking, delayed shipments, or other order-related concerns, please contact our customer support team.
Purushotam.com
Email: purushottam24support@gmail.com
Phone: 9635954339
Address: Dhoramanna, Deulti, Bagnan, Howrah, West Bengal – 711303
PIN Code: 711303
Category: Electronics
GST No.: 19BJTPM0740E1Z2
Our support team will make reasonable efforts to assist you with your shipping-related concerns.
22. Final Note
At Purushotam.com, we aim to make every order experience simple, transparent, and convenient. While delivery timelines can sometimes be affected by circumstances outside our control, we work with our logistics partners to process and deliver orders as efficiently as possible.
By placing an order through Purushotam.com, you confirm that you have read, understood, and accepted the terms described in this Shipping Policy.
Thank you for choosing Purushotam.com.