Refund policy
Effective Date: August 31, 2026
Welcome to purushotam.com. We are committed to providing our customers with quality electronics products and a reliable shopping experience. We understand that sometimes you may need to return a product or request a refund. This Return & Refund Policy explains the conditions, procedures, timelines, and requirements for returns, replacements, cancellations, and refunds for purchases made through our website.
By placing an order on purushotam.com, you acknowledge and agree to the terms described in this policy.
1. About Our Return & Refund Policy
At purushotam.com, we carefully inspect and package products before dispatch to ensure they reach customers safely and in proper condition. However, electronics products can occasionally be damaged during transportation, arrive with manufacturing defects, or differ from what was ordered.
If you receive a product that qualifies for a return or replacement under this policy, please contact our customer support team as soon as possible.
Store: purushotam.com
Email: purushottam24support@gmail.com
Phone: 9635954339
Address: Dhoramanna, Deulti, Bagnan, Howrah, West Bengal – 711303, India
GSTIN: 19BJTPM0740E1Z2
2. Eligibility for Returns
A product may be eligible for return or replacement if it meets one or more of the following conditions:
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The product was received damaged.
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The product is defective or does not function as described.
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The wrong product was delivered.
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The product received is materially different from the product ordered.
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The product is missing essential parts or accessories that were included in the order.
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The product has a manufacturing defect that prevents normal use.
Return eligibility may depend on the specific product, its condition, warranty coverage, and the nature of the issue.
For electronics, customers may be required to complete basic troubleshooting before a return or replacement is approved.
3. Return Request Time Limit
Customers should inspect their package and product immediately after delivery.
For damaged, defective, incorrect, or incomplete products, please contact us within 7 days of delivery unless a different return period is specifically mentioned on the product page.
Requests submitted after the applicable return period may not be accepted.
When contacting us, please provide:
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Order number
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Customer name
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Registered mobile number
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Product name
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Description of the issue
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Clear photographs of the product
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Photographs of the packaging
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Unboxing video, if available
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Video demonstrating the defect, where applicable
Providing complete information helps us investigate and process your request more quickly.
4. Damaged Products
If your package appears damaged at the time of delivery, please inspect it carefully before using the product.
If the product inside is damaged:
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Do not throw away the original packaging.
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Take clear photographs of the outer package.
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Take photographs of the damaged product.
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Record a short video showing the condition of the package and product, if possible.
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Contact us at purushottam24support@gmail.com or 9635954339 within the applicable return period.
We may request additional photographs or videos to verify the damage and determine the appropriate resolution.
Depending on the circumstances, we may offer a replacement, exchange, repair, store credit, or refund.
5. Defective or Non-Working Electronics
If an electronic product does not work properly after delivery, please contact our support team.
Before approving a return, we may ask you to:
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Confirm that the product has been installed correctly.
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Check the power supply, batteries, cables, or connections.
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Follow the product's basic troubleshooting instructions.
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Provide photographs or a video demonstrating the problem.
Some issues may be resolved through troubleshooting without requiring a return.
If the product is confirmed to be defective and qualifies under this policy, we may arrange a replacement, repair, or refund depending on product availability and circumstances.
6. Wrong Product Received
If you receive a product that is different from the product you ordered, please contact us promptly.
Please provide your order number along with photographs of:
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The product received
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Product packaging
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Shipping label
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Invoice, where available
After verification, we may arrange for the incorrect product to be returned and provide the correct product, subject to availability.
If the correct product is unavailable, an alternative resolution or refund may be offered.
7. Missing Items or Accessories
If an order is missing an accessory, component, or item that was included with your purchase, contact our customer support team.
Please provide photographs and details of everything received in the package.
After verification, we may arrange to send the missing item or provide another appropriate resolution.
8. Products That May Not Be Eligible for Return
For hygiene, safety, warranty, product-condition, or other legitimate business reasons, certain products may not be eligible for return.
Returns may be refused when:
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The customer simply changes their mind after receiving the product.
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The product has been used improperly.
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The product has been physically damaged after delivery due to customer handling.
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The product has been modified, repaired, or opened by an unauthorized person.
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Original accessories, components, manuals, or packaging are missing.
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The product shows signs of misuse, negligence, liquid damage, electrical damage, or accidental damage.
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The product's serial number, security seal, barcode, or identification label has been removed or altered.
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The return request is submitted after the applicable return period.
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The product is returned in a condition that makes it unsuitable for resale, where applicable.
Product-specific exclusions mentioned on the product page will also apply.
9. Return Condition Requirements
If a return is approved, the product should generally be returned in its original condition.
Where applicable, please include:
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Original product
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Original box and packaging
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Accessories
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User manuals
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Warranty cards
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Cables and chargers
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Free promotional items
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Any other components supplied with the product
Customers should pack the product securely to prevent damage during return transportation.
A return may be rejected if the returned product is materially different from the product originally delivered or if it has been damaged due to inadequate packaging.
10. Return Shipping
For approved returns involving defective, damaged, incorrect, or incomplete products, return shipping arrangements may be handled according to the circumstances of the case.
We will inform the customer about the applicable return procedure after reviewing the request.
If a return is requested for reasons that are not covered under this policy, the customer may be responsible for applicable return shipping costs.
Customers should not independently ship a product to our address without receiving return instructions from our support team.
11. Refund Policy
Once a returned product is received and inspected, we will evaluate the condition of the product and determine whether the refund request qualifies.
If approved, the refund will generally be processed using the original payment method, wherever technically possible.
Depending on the payment provider or banking institution, the time required for the refunded amount to appear in the customer's account may vary.
A refund may be issued after the returned product passes the applicable verification process.
12. Refund Processing Time
After approval of a refund, we will initiate the refund according to the applicable payment method and internal processing procedures.
The actual time for the amount to appear in your bank account, card, UPI account, wallet, or other payment method may depend on the payment gateway, bank, card issuer, or financial institution.
If you do not receive an approved refund within the expected processing period, please contact us with your order details.
13. Cash on Delivery Orders
For Cash on Delivery (COD) orders, the refund process may differ because the original payment was not made through an online payment method.
Where a refund is approved for a COD order, we may request appropriate bank account, UPI, or other payment information from the customer so that the eligible refund can be processed.
Customers should ensure that the payment details provided to us are accurate. We are not responsible for delays caused by incorrect payment information supplied by the customer.
14. Exchanges and Replacements
Where an exchange or replacement is approved, we will attempt to provide the same product.
Replacement is subject to product availability.
If the same product is unavailable, we may offer an alternative solution, which could include a refund or another mutually agreed option, subject to the circumstances and applicable terms.
A replacement product may be subject to the same applicable warranty and return conditions as the original product.
15. Order Cancellation
Customers may request cancellation of an order before it has been dispatched, subject to the order's processing status.
Once an order has been shipped or delivered to the shipping carrier, cancellation may no longer be possible.
If cancellation is accepted before dispatch and payment has already been collected, the eligible amount will be refunded according to the applicable payment method.
For COD orders, cancellation may be subject to the order's processing status.
16. Refused or Undelivered Shipments
If an order is returned to us because the customer refused delivery, provided an incorrect address, was unavailable for repeated delivery attempts, or otherwise caused the shipment to become undeliverable, the order may not automatically qualify for a full refund.
Any applicable shipping, return-to-origin, handling, or other costs may be considered before processing an eligible refund.
Customers should ensure that the shipping address and contact information provided during checkout are accurate.
17. Warranty
Some electronics products may include a manufacturer's warranty.
Where a manufacturer warranty applies, warranty claims may be handled according to the manufacturer's terms and conditions.
A manufacturer's warranty may cover manufacturing defects but may not cover accidental damage, misuse, unauthorized repairs, liquid damage, physical damage, normal wear and tear, or other excluded conditions.
Customers should retain invoices, warranty cards, serial numbers, and other relevant documentation where applicable.
This Return & Refund Policy does not replace or expand any manufacturer's warranty.
18. Inspection and Verification
To protect customers and our business from fraudulent or unauthorized return requests, we reserve the right to inspect returned products before approving a replacement or refund.
Verification may include checking:
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Product condition
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Serial number
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Product specifications
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Accessories
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Packaging
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Reported defect
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Order information
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Delivery records
If the returned product does not match the original order or does not satisfy the applicable return requirements, the return or refund may be declined.
19. Fraudulent or Abusive Return Requests
We reserve the right to refuse returns, replacements, or refunds where we reasonably believe that a customer is abusing the return policy, submitting false claims, repeatedly returning used products, tampering with products, or engaging in fraudulent activity.
Nothing in this section is intended to limit any rights available to customers under applicable law.
20. How to Request a Return or Refund
To request a return, replacement, or refund, please contact our support team using the details below:
Email: purushottam24support@gmail.com
Phone: 9635954339
Please include your order number, product name, reason for the request, and relevant photographs or videos.
Our support team will review your request and provide further instructions.
Please do not send products back to our address without receiving confirmation or return instructions from us.
21. Changes to This Policy
We may update or modify this Return & Refund Policy from time to time to reflect changes in our products, services, operational procedures, or applicable requirements.
The updated version will be published on this page with the revised effective date.
Customers are encouraged to review this policy before placing an order.
22. Contact Us
If you have any questions about returns, replacements, refunds, cancellations, or warranty-related matters, please contact us.
purushotam.com
Email: purushottam24support@gmail.com
Phone: 9635954339
Address: Dhoramanna, Deulti, Bagnan, Howrah, West Bengal – 711303, India
GSTIN: 19BJTPM0740E1Z2
We appreciate your trust in purushotam.com and are committed to providing a transparent and customer-friendly shopping experience.